-More than 150 leading communication service providers around the world have turned to Plume for secure hyper-connectivity and personalized smart home services-
Palo Alto, California, December 14, 2020/PRNewswire/-Plume®, a pioneer in personalized smart home services, announced today that its advanced smart home services and communications service provider (CSP) application portfolio has achieved a record With the growth and adoption, the product is now available for more than 20 million active families worldwide. By 2020, Plume has been expanding rapidly, and is currently adding about 1 million new home activations at an accelerated rate per month. This is at a time when industry critics predict that the smart home service industry will grow rapidly, thanks to the “work from home” movement and consumers’ infinite demand for hyper-connectivity and personalization.
Anirudh Bhaskaran, senior industry analyst at Frost & Sullivan, said: “We predict that the smart home market will grow exponentially. By 2025, the annual revenue of connected devices and related services will reach nearly $263 billion. “We believe that service providers are the most capable Take advantage of this market opportunity and develop beyond simply providing connectivity to build compelling products within the home to increase ARPU and retain customers. ”
Today, more than 150 CSPs rely on Plume’s cloud-based Consumer Experience Management (CEM) platform to enhance subscribers’ smart home experience, increase ARPU, reduce OpEx and reduce customer churn. Plume’s rapid growth is driven by an independent CSP division, and the company has added more than 100 new customers in North America, Europe and Japan in 2020 alone.
This rapid growth is partly attributable to the establishment of a strong network of industry-leading channel partners, including NCTC (with more than 700 members), consumer premises equipment (CPE) and network solution providers, including ADTRAN, Publishers such as Sagemcom, Servom and Technicolor, and Advanced Media Technology (AMT). Plume’s business model uniquely enables OEM partners to license its iconic “pod” hardware design for direct production and sale to CSPs and distributors.
Rich Fickle, President of NCTC, said: “Plume enables NCTC to provide our members with a personalized smart home experience, including speed, security and control. “Since working with Plume, many of our service providers have seized the opportunity , To provide excess services to its subscribers and create new revenue opportunities with the development of smart homes. ”
The result of this model is that Plume’s turnkey solutions can be quickly deployed and expanded, allowing CSPs to start new services in less than 60 days, while contactless self-installing kits can shorten time to market and reduce management costs.
Ken Mosca, President and CEO of AMT, said: “Plume allows us to expand our distribution channels and provide Plume-designed products directly to independent industries, thereby enabling ISPs to develop rapidly and reduce costs.” “Traditionally, independent departments are The last department to benefit from technological advancement. However, through the powerful combination of Plume’s SuperPods and its consumer experience management platform, all providers, large and small, can use the same breakthrough technology.”
OpenSync™—the fastest growing and most modern open source framework for smart homes—is a key component of Plume’s success. OpenSync’s flexible and cloud-agnostic architecture enables rapid service management, delivery, expansion, management and support of smart home services, and has been adopted as a standard by major industry players including Facebook-sponsored Telecommunications Infrastructure (TIP). Used with RDK-B and provided locally by many of Plume’s CSP customers (such as Charter Communications). Today, 25 million access points integrated with OpenSync have been deployed. A comprehensive “cloud to cloud” framework integrated in and supported by major silicon providers, OpenSync ensures that CSP can expand the scope and speed of services, and provide data-driven proactive support and services.
Nick Kucharewski, vice president and general manager of wireless infrastructure and networking at Qualcomm, said: “Our long-term cooperation with Plume has brought tremendous value to our leading network platform customers and helped service providers deploy smart home differentiation. Features. Technologies, Inc. “Work related to OpenSync provides our customers with a framework to quickly deploy services from the cloud. ”
“With the awards won by many customers including Franklin Phone and Summit Summit Broadband, the ADTRAN and Plume partnership will provide an unprecedented quality of experience through advanced network insights and data analysis, allowing service providers to significantly improve Customer satisfaction and OpEx benefits”, said Robert Conger, senior vice president of technology and strategy at ADTRAN.
“Quick time to market is one of the main advantages of helping broadband networks provide new smart home services to independent service providers in Switzerland. By shortening the deployment time to 60 days, Plume enables our customers to enter the market in only the usual time “A small part of this.” said Ivo Scheiwiller, President and CEO of Broadband Networks.
“Plume’s pioneering business model benefits all ISPs because it allows ISPs to purchase their licensed SuperPods directly from us. Working with Plume’s talented and efficient engineering team, we have been able to integrate a large number of cutting-edge technologies into the new SuperPod, And achieve industry-defined performance.”
“Since its creation, as Plume’s main integration partner, we are very happy to sell our WiFi extenders and broadband gateways together with Plume’s consumer experience management platform. Many of our customers rely on OpenSync’s scalability and speed to market advantages Ahmed Selmani, deputy CEO of Sagemcom, said that the platform has been delivered, bringing a new wave of services, all services are based on open source and controlled by the cloud.
“As a leading telecommunications equipment supplier, Sercomm is committed to providing solutions that use the latest technology. Our customers consistently demand the highest performance CPE equipment on the market. We are very pleased to be able to manufacture Plume’s breakthrough Pod series products. Validated WiFi access points can provide the best WiFi performance on the market,” said James Wang, CEO of Sercomm.
“The CPE generation currently being deployed to homes around the world provides new opportunities to redefine the relationship between network operators and subscribers. Open gateways from leading manufacturers such as Technicolor bring new revenue-generating services-including cloud Service games, smart home management, security, etc. By integrating the Plume customer experience management platform based on OpenSync, network service providers will be able to optimize the delivery of innovative services from many different providers by managing complexity and tailoring their value propositions The special needs of users… rapid and large-scale,” said Girish Naganathan, CTO of Technicolor.
Through cooperation with Plume, CSP and its subscribers can use the world’s most advanced smart home CEM platform. With the support of cloud and AI, it combines the advantages of the back-end data forecasting and analysis suite – Haystack™ – and the highly personalized front-end consumer service suite – HomePass™ – to significantly improve the subscriber’s smart home experience At the same time, reduce the operating cost of CSP. Plume has received multiple product and best practice awards for its transformative impact on the customer experience, including recent awards from Wi-Fi NOW, Light Reading, Broadband World Forum, and Frost and Sullivan.
Plume cooperates with many of the world’s largest CSPs; Plume’s CEM platform enables them to develop their own smart home products, thereby easily providing high-value consumer services in various hardware environments at a high pace.
“Bell is a leader in smart home solutions in Canada. Our direct fiber optic network connection provides the fastest consumer Internet speed, and Plume Pod extends smart WiFi to every room in the home.” Small Business Services , Bell Canada. “We look forward to continuing cooperation with Plume, based on innovative cloud services, which will further enhance the connectivity of our residential users.”
“Advanced home WiFi enables Spectrum Internet and WiFi customers to optimize their home networks, provide detailed insights and better control their connected devices to provide an unparalleled home WiFi experience. Integration of our core advanced technology and leading WiFi Routers, OpenSync cloud platform and software stack enable us to flexibly provide best-in-class functions and services. Nearly 400 million devices are connected to our huge network. We are serious about providing fast and reliable services while protecting our responsibility and protection Online private information of customers.” said Carl Leuschner, senior vice president of Internet and voice products at Charter Communications.
“Fast, reliable connections that extend to the entire home have never been more important. Our partnership with Plume has played an important role in helping customers achieve this goal. Our cloud management network capacity is two times faster than the first generation. Times, the new second-generation xFi Pod provides our customers with a powerful tool to maximize home connectivity,” said Tony Werner, President of Product Technology at Comcast Cable Xperience. “As an early investor in Plume and their first major customer in the United States, we commend them for achieving this impressive milestone.”
“Over the past year, J:COM subscribers have been experiencing the benefits of Plume services that can create personalized, fast and secure WiFi throughout the home. We recently expanded our partnership to bring Plume’s consumer experience The management platform is distributed to the entire cable TV operator. Now, Japan has the ability to remain competitive and provide the tools and technologies needed to provide subscribers with high-value services,” J: COM General Manager and General Manager of Business Innovation Department, General Manager Mr. Yusuke Ujimoto said.
“Liberty Global’s gigabit network capabilities benefit from Plume’s consumer experience management platform by creating more insightful and smart smart homes. Integrating OpenSync with our next-generation broadband, we have time to gain an advantage in the market , Complete network diagnostic tools and insights to ensure success. Enrique Rodriguez, executive vice president and chief technology officer of Liberty Global, said that our customers have the best experience.
“In the past few months, with customers trapped at home, WiFi has become the most relevant service to connect Portuguese families with their families, friends and colleagues. Faced with this demand, NOS found in Plume The right partner provides customers with innovative WiFi services that combine coverage and the stability of the entire family, including optional parental control and advanced security services. Plume’s solution allows a free trial period and provides flexibility for NOS customers The subscription model depends on the size of the family. The new service launched in August 20 has been successful in both NPS and sales, and the number of WiFi subscriptions in the Portuguese market continues to reach unprecedented levels,” said Luis Nascimento, CMO and Executive Board member , NOS Comunicações.
“Vodafone fiber broadband customers can enjoy a reliable and powerful WiFi experience in every corner of the home. Plume’s adaptive WiFi is part of our Vodafone Super WiFi service, which continuously learns from WiFi usage and optimizes itself to ensure People and equipment consistently through Plume cloud services, we are able to proactively and passively diagnose potential network problems, and easily support customers when necessary. This insight can work,” Blanca Echániz, Head of Products and Services, Vodafone Spain Say.
Plume’s CSP partners have seen operational and consumer benefits in multiple key areas: speed to market, product innovation and consumer experience.
Accelerate time to market-For independent service providers, the ability to quickly integrate back-end systems (such as billing, inventory, and fulfillment) is critical to reducing operating expenses during initial deployment and beyond. In addition to operational advantages, Plume also provides valuable consumer insights, digital marketing content, and ongoing joint marketing support for all CSPs.
“Plume’s cloud-managed smart home services can be deployed quickly and on a large scale. Most importantly, these exciting new features can reveal insights and analysis to greatly improve the connected home experience,” Community Cable President/CEO Officer Dennis Soule said. And broadband.
“We evaluated many solutions and found that Plume is the best fit for us. Even for non-technical people, the installation process is so simple, we were surprised. Combining it with the ease of use for end users, and since its launch, we have been Plume’s support platform and their regular exchanges on cloud and firmware updates are impressed. The value of Plume has brought us new revenue opportunities and reduced truck downtime. We are aware of it almost immediately. But most importantly, we Customers like it!” said Steve Frey, general manager of Stratford Mutual Aid Telephone Company.
“Delivering Plume to our customers couldn’t be easier, more efficient or cost-effective. Our subscribers can easily install Plume at home without any hassle, with a high success rate, and once the software is ready, the update It will be launched automatically.” Senior Vice President of Service Electric Cablevision.
“When NCTC launched Plume products to its members, we were very excited. We are looking for a manageable WiFi system to improve the customer’s user experience. Plume products have successfully increased StratusIQ’s customer satisfaction and retention rate. Now that we have a hosted WiFi solution that can be expanded to the size of a customer’s house, we feel more comfortable deploying an IPTV solution.” said Ben Kley, President and General Manager of StratusIQ.
Product innovation-Based on Plume’s cloud-based architecture, new services are developed and launched at a faster rate worldwide. Network operations, support, and consumer services are developed using SaaS methods, allowing CSPs to scale quickly.
Gino Villarini said: “Plume is an advanced solution that can continuously understand your Internet needs and perform advanced self-optimization. This cloud coordination system provides customers with stable and consistent WiFi coverage, and can be used in their business or home Increase speed in any room/area.” Founder and President of AeroNet.
“Plume’s SuperPods and the Plume platform together provide our customer base with the most advanced solutions. Since the launch of this product, the overall feedback has been very positive. Our customers are experiencing stable WiFi connections and complete home coverage. 2.5 SuperPods for each user. In addition, our service desk and IT team also benefit from visibility into the customer’s network for remote troubleshooting, which allows us to determine the root cause of the problem faster and easier, thus providing customers with faster The solution. Yes, we can say that the Plume platform gives us the ability to provide better customer service. Plume has always been a game changer for our company. Once the Plume for Small Business solution is launched, we will be very excited,” Said Robert Parisien, President of D&P Communications.
“Plume’s application-based products are more consumer-friendly than the products we have used in the past, so it provides wireless service customers with an experience that can benefit from it. Plume can work normally. Compared with our old WiFi solution, this product reduces It’s refreshing to support phone calls and customer churn to cooperate with vendors that provide innovative products that can bring positive changes,” said Dave Hoffer, COO of MCTV.
“WightFibre takes full advantage of the unprecedented insights Plume’s advanced customer support tools and data dashboards provide to every household. This in turn allows problems to be resolved immediately without the need for an engineer to call in – and customers do appreciate this, too. To themselves: Customer satisfaction Net Promoter score has been maintained at the highest level in the 1950s; the average time to solve problems has been reduced from 1.47 days to 0.45 days, because solving problems now rarely requires engineers to visit, and the number of cases has decreased year-on-year 25%.” WightFibre CEO John Irvine said.
Consumer experience-Plume’s consumer service HomePass was born in the cloud. It provides subscribers with smart, self-optimized WiFi, control of Internet access and content filtering, and security features to ensure that devices and personnel are protected from malicious activities.
“As a leader in broadband technology, we know that modern smart homes require a personalized approach tailored to each person, home and device. Plume does just that,” said Matt Weller, president of All West Communications.
“Zoom with HomePass by Plume creates the ultimate user experience by placing WiFi where customers need it most. As a result, our customers experience fewer coverage and performance issues, resulting in fewer help needs and more High satisfaction. We were unable to decide to use Plume as our technology partner for enhancing WiFi products, and we are pleased with this,” said Armstrong President Jeff Ross.
“Today’s home WiFi experience has become a problem of user frustration, but Plume completely eliminates the challenge. Although we know that Plume optimizes itself every day-real-time usage of data to prioritize bandwidth allocation when and where it is needed-all these customers know , Easy self-installation can bring a powerful wall-to-wall WiFi experience.” Comporium executive vice president and chief operating officer Matthew L. Dosch said.
“Fast, reliable Internet access has never been more important than it is now, because consumers need remote access to work from home, students are learning remotely from home and families are watching more streaming video content than ever before. Smart WiFi provides consumers with With Plume Adapt, you can perform this service on demand in any room in your home – the best thing about this service is that the homeowner can control everything through an easy-to-use application.” C Spire Home General Manager Ashley Phillips said.
Rod said: “Our whole-home WiFi service, powered by Plume HomePass, can provide fast and consistent Internet throughout the home, protect the family from potential security threats, and better control their digital health. We thank Plume for enabling All this is possible.” Boss, President and CEO of Docomo Pacific.
“Plume’s easy-to-use platform allows our customers to work unfettered throughout the home, so they are confident in wireless connectivity, can conduct business and go to school remotely. The intuitive Plume app enables users to manage and monitor all wireless devices In their network, it enables them to see the bandwidth and control equipment being consumed from their mobile phones or tablets. It is a timely product in the market today and helps us to stay competitive while meeting the ever-changing and growing customer needs Power,” said Todd Foje, CEO of Great Plains Communications.
“Our partnership with Plume has made reliable connectivity the standard for all WiFi customers. Since the launch of Plume, our Internet products have experienced triple-digit growth each month and trouble tickets have been greatly reduced. Customers like our WiFi solutions, and we love feathers!” said Mike Oblizalo, Vice President and General Manager of Hood Canal Cablevision.
“We only provide our customers with first-class broadband services and technology. The i3 smart WiFi supported by Plume HomePass provides our customers with another way to enjoy a world-class Internet experience,” Brian Olson, Chief Operating Officer of i3 Broadband Say.
“Today’s home WiFi experience may be different for some customers, but Plume completely eliminates this situation by seamlessly distributing WiFi throughout the home. With Plume, JT customers’ WiFi networks are self-optimizing every day. Getting data traffic in real time and determining when and where to prioritize bandwidth is most needed to provide an unparalleled all-fiber experience on one of the fastest networks in the world,” said Daragh McDermott, managing director of JT Channel Islands.
“Our customers treat the Internet and WiFi as one. Plume helps us take our home customer experience to a new level by seamlessly covering the entire home. The HomePass app provides customers with device-level insights and control of their The Internet that has been demanding… and most importantly, it is simple!” said Brent Olson, President and CEO of Long Lines.
Chad Lawson said: “Plume enables us to help customers control their WiFi home experience and provides us with tools to help them when they need help. Compared to any other deployments we have launched, the technology is more satisfying for customers All are higher.” Murray Electric Chief Technology Officer.
“Since the deployment of Plume, our customer satisfaction has never been as high as it is now, and our customer service team has received fewer and fewer WiFi-related support calls. Our customers now enjoy a perfectly working WiFi experience,” Ast Said Gary Schrimpf. Wadsworth CityLink Communications Director.
Many of the world’s leading CSPs use Plume’s SuperPod™ WiFi access point (AP) and router technology to provide next-generation smart home services. This includes Comcast, Charter Communications, Liberty Global, Bell, J:COM and more than 45 other countries in North America, Europe and Asia. Liberty Global will also expand its partnership with Plume in February this year, and will deploy Plume’s SuperPod technology for European consumers in the first quarter of 2021.
Plume’s SuperPod was praised for its performance in independent third-party product testing. Jim Salter of Ars Technica wrote: “In the four test stations, the top of each test station is plume. The difference between the worst and the best station is small, which means that the coverage of the entire house is also More consistent.”
“As the creator of the CEM category, we take it as our duty to define modern smart home services and become a world standard. We are committed to providing services to every communication service provider (large or small) around the world and providing delightful consumers The experience is by attracting front-end services and back-end insights driven by cloud data,” said Fahri Diner, Plume co-founder and CEO. “Thank you to all our partners and our consistent support and support as we move towards this important milestone. I would like to especially thank the’Graduates of 2017′-Bell Canada, Comcast, Liberty Global, Sagem We have the courage and courage to bet on Plume early with Qualcomm, and our partnership with us continues to deepen and expand as we bundle together residential services.”
About Plume®Plume is the creator of the world’s first consumer experience management (CEM) platform supported by OpenSync™, which can quickly manage and deliver new smart home services on a large scale. The Plume HomePass™ smart home service suite including Plume Adapt™, Guard™, Control™ and Sense™ is managed by Plume Cloud, which is a data and AI-driven cloud controller and is currently running the world’s largest software-defined network . Plume utilizes OpenSync, an open source framework, which has been pre-integrated and supported by leading chip and platform SDKs to coordinate through Plume Cloud.
Plume HomePass, OpenSync, HomePass, Haystack, SuperPod, Adapt, Guard, Control and Sense supported by Plume are trademarks or registered trademarks of Plume Design, Inc. Other company and product names are for information only and may be trademarks. Their respective owners.
Post time: Dec-15-2020